Refund policy
Effective date: October 15, 2026
We want your MODOCasa order to arrive correctly and in good condition. This policy applies to Comfort Bakes banana breads and Kitchen Secrets seasonings, dry rubs, salts, and bundles purchased from our online store.
Food returns
For food safety reasons, we do not accept returns or exchanges of food products for a change of mind, including unopened products. Please do not mail food back unless we specifically instruct you to do so.
This does not prevent us from reviewing a damaged, incorrect, missing, or defective order for a replacement or refund. An item being opened does not by itself prevent a valid claim about an issue discovered on opening.
Report a problem
Please email support@modofoods.com within 48 hours of delivery if an item arrives damaged, incorrect, or with a significant quality issue. Include:
- Your order number.
- A description of the problem and which items are affected.
- Clear photos of the product, package, and shipping label where relevant.
Keep the packaging while we review a shipping-damage claim, if safe to do so. Do not consume food that appears unsafe. We generally respond within 1–2 business days. For packages that have not arrived, contact us promptly after the expected delivery date.
Replacements and refunds
After reviewing the issue, we may offer a replacement or a partial or full refund appropriate to the affected items. We review incorrect items, transit damage, lost or undelivered packages, and significant product-quality concerns individually.
Approved refunds are sent to the original payment method. We typically initiate them within 5–7 business days after approval; your bank or payment provider may require additional processing time. Applicable shipping-charge refunds will be addressed as part of the resolution.
For bundles, please identify the affected pouch or pouches. A problem with part of a bundle may be resolved with replacement of the affected items or an appropriate partial refund rather than a refund of the entire bundle.
Situations generally not covered
Change-of-mind purchases, personal taste preferences without a product defect, and quality problems caused by improper storage or handling after delivery generally do not qualify for a refund. Carrier delays alone do not automatically qualify an order for a refund, but please contact us if a delay affects food quality or an order is lost.
Incorrect addresses and shipments left uncollected after confirmed delivery are reviewed individually; a refund is not guaranteed. Nothing in this policy excludes rights or remedies required by applicable law.
Cancellations and changes
Contact us as soon as possible to request a cancellation or change. Requests can be accepted only before the order has been processed or shipped. A request is not confirmed until we acknowledge it. Once shipped, an order cannot be canceled; the issue-reporting process above still applies.
Wholesale orders
Wholesale and bulk orders are final sale for change-of-mind purposes. Report damaged or incorrect items within 24 hours of delivery. Any separate written wholesale agreement and applicable legal rights also apply.
Questions: support@modofoods.com | 646-286-7179